You may return new, unopened items within 21 days of delivery date for a refund. Please note that we cannot refund shipping cost, the money are paid to the courier and we cannot recover them. You can cancel your order anytime if it was not shipped yet to get full refund. The courier will not refund us if you decide to return and in some cases we pay more for shipping that we actually charge our customers. We can only get refund from courier if the item is lost in transit. Just pack and return no questions asked.
If goods were damaged and you send proof, pictures we will send replacement. We had customers who would put the battery on reverse or installed discharged and say that the UV light does not work. So please do not make incredible stories. All UV lights are being tested before shipping.
We cannot ship batteries by airline to overseas customers. So do not press the switch until you put the battery in. We had customers telling that the switch was inside the battery. If you push hard the switch and the chamber is empty (no battery) it will cave in. So do not make ridicules claims. Unscrew the top and push it out.