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Merchant Services

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Shipping

We ship worldwide in 1-2 business days. Saturday and Sunday is not a business day, we are closed but all orders are accepted online and they will be processed on Monday. Orders made late Friday and during weekend will be shipped on Monday.

There are no shipments and deliveries during weekends, long weekends, and holidays.

Here is a list of holidays (long weekends) when everything is closed in Canada, no shipments.

We have many options to choose. Canada Post is the cheapest if you want fast DHL and FedEx is a good option. We can deliver next day by DHL or FedEx in Canada and USA, DHL to Europe is 2 days and other overseas orders take longer. Regular mail is delivered usually within 1-2 weeks. If you chose regular mail without tracking number we cannot provide you with information about transit times and delivery date. Please note if you choose the cheaper regular mail without tracking number labmax will not be responsible for any delays or lost mail.

Damaged goods

All is packed well to protect from damage but if any damage happens please provide pictures. We will reship.

Nevertheless we always have to compromise between shipping goods heavily wrapped in hard boxes and paying double for the shipping and listen to customers who always want the cheapest shipping way.

Delays

On very rare occasion customs will hold a package for a routine inspection, there is no reason to be concerned. We have noticed it can take them anything between 1-2 weeks to release package. There is nothing we can do, we can call, complain and there is no response, you have to wait nothing else can be done to speed this up. It simply sits on the bottom of some container and they are not in rush to let it go. But everything else is moving fast.